Need help ?

How to contact us ?
Still looking for an answer to your question?Use the mobile application to contact us
If you're an Orange Money Europe customer, please contact us via the Orange Money Europe application: go to the menu 'More' / 'Help' / 'Message Center'.
If you are not yet an Orange Money Europe customer, you can contact us using our online contact form.
In France, you can also contact us by phone on 0800 01 33 33 (opening hours Monday to Saturday, 8am to 10pm; free service and call).
(1) The Orange Money Europe application is only available on devices with Android versions 7 and above or iOS versions 13 and above (list subject to change). Access to the Orange Money Europe service features requires a subscription in France (excluding French Polynesia, Saint-Pierre and Miquelon, and Wallis and Futuna Islands), Belgium, Italy, Germany, Spain, the Netherlands, Luxembourg, Portugal, or Ireland.
(2) Operators in France (excluding French Polynesia, Saint-Pierre and Miquelon, and Wallis and Futuna Islands), Belgium, Italy, Germany, Spain, the Netherlands, Luxembourg, Portugal or Ireland.
First steps
- Top up your account.
- Use your mobile phone to send money to friends and family in over 30 countries (Mali, Côte d'Ivoire, Guinea, Cameroon, Senegal, Burkina Faso, Madagascar, Congo-Brazzaville, Congo-Kinshasa, etc.).
- Buy mobile credit for your friends and family, in Europe or internationally. We support over 100 operators (Orange, Airtel, MTN, Moov Africa, Tigo, etc.) in over 30 countries.
- Purchase Mobicarte top-ups for topping up a prepaid Orange SIM card.
- Are adults and at least eighteen (18) years old.
- Are residents in France (excluding French Polynesia, Saint-Pierre and Miquelon, and Wallis and Futuna Islands), Spain, Italy, the Netherlands, Germany, Belgium, Luxembourg, Portugal or Ireland.
- Have a mobile phone plan with an operator established in France (excluding French Polynesia, Saint-Pierre and Miquelon, and Wallis and Futuna Islands), Spain, Italy, the Netherlands, Germany, Belgium, Luxembourg, Portugal or Ireland.
- Own or use a mobile line for personal use with a postpaid, capped, or prepaid plan valid in the countries listed above, and that is compatible with the Orange Money Europe service.
- The quickest and easiest way to sign up is by using a compatible Android or iOS phone: download the mobile application (the Orange Money Europe application on Google Play Store and App Store) and follow the instructions to sign up.
- Alternatively, visit any of our Orange Money Europe authorized stores (France only) and bring with you your mobile phone (regardless of your mobile operator) and valid proof of identity. An advisor can then create your account.
- European identity card
- Passport (all countries)
- European driving license (small format)
- European residence permit
- €1.99 for transfers up to €100.
- €2.99 for transfers over €100.
- Instant verification: your account is immediately active. You can now top up your account and make transfers.
- Verification in progress: in some cases, our services will need to run additional checks. Once the checks are successfully completed, we'll notify you confirming the activation of the account. This may take up to 48 hours.
- Android version 7.x or higher
- iOS version 13.x or higher
- Top up your account using the mobile application and a card.
- Top up your account with cash in-store in France.
- Send money securely and instantly to your friends and family (no middlemen).
- Buy mobile credit for your friends and family (in Europe or internationally).
- Generate transaction receipts.
- View your transaction history.
- Find Orange Money Europe stores in France.
Card / Account top-up
- You can top up your account with your card (24/7) for free.
- Visit any of our Orange Money Europe authorized stores and bring with you your mobile phone and valid proof of identity.
- An advisor will help you top up your Orange Money Europe account with the desired amount in cash or by card (fees vary depending on the amount).
- Start by tapping on 'Top up', and then enter the amount.
- Choose payment by card, and enter your card details (you can save the details so that you don't have to enter them each time you top up). You must be the cardholder.
- Confirm the transaction via your bank's mobile application.
- Go back to the Orange Money Europe application. Your balance will be updated automatically.
- The card must be in the name of the account holder.
- All new cards issued by your bank must first be activated (e.g.: by making a payment in a shop or a cash withdrawal at an ATM).
- Check with your bank to make sure your card is 3D Secure compliant and that online payments have been enabled.
- Your card must not have been used or saved on another Orange Money Europe account.
- Please wait a few days if you've reached the limit on the number of cards you can use in a given period of time, or try to pay with a card you've already used.
Money transfer
- €1.99 for transfers up to €100.
- €2.99 for transfers over €100.
- Instant cash withdrawal at an agent's office
- Payment at partner businesses (e.g.: healthcare, food, taxi, university, gas, etc.)
- Purchase of prepaid mobile credit
- Payment of bills (e.g.: water, electricity, gas, etc.)
Mobile credit
Account
If you need to transfer more than €600 per month, you must be eligible for the “Complete” account to benefit from higher limits (<€2000/month). We regularly check your eligibility for higher limits. Continue to make your transfers with Orange Money Europe to benefit from them. You will be notified automatically as soon as your limit increases.
Please note that your limits are reset to zero on the first day of each month.
- Withdraw cash at one of the stores available in France (only available to customers with an account opened in France).
- Transfer money to your bank account (SEPA) using the mobile application (available to customers in France and other European countries). The IBAN provided must be in your name, as you must be the account holder.
Other
- Go to the menu 'More' / 'Your account' / 'Your statements'.
- Go to the menu 'More' / 'Your account' / 'Settings'.
- 1 request = 1 conversation. If you'd like to get back to us, just write to us in the same, ongoing conversation.
- We don't have robots answering your questions–we have people. You will receive an email and a notification when an advisor has replied. This reply will be visible in the Message Center.
- You can send us documents securely via the Message Center.
- You can always find your conversations there (including archived ones).